Voltborn Terms of Service

1. Provider and contact

Voltborn is provided by Digital HesTech - Damian Hyski, Tęczowa 50, 29-100 Czarnca, Poland, tax ID 6090084847, REGON 527447629.

Contact: support@voltborn.eu, +48 882 519 205. These Terms cover the Voltborn mobile game, player accounts, online services, voltborn.eu and support.

2. Contract and age

A contract to use Voltborn is formed when you accept these Terms and create an account. The Privacy Policy is available before registration and explains data processing.

You must be at least 16 years old to create an account independently. The Google Play or App Store content rating does not lower this requirement.

A minor must obtain consent from a parent or legal guardian where required by the law of their place of residence, particularly before making a paid purchase.

3. Technical requirements

• a compatible device running a supported Android or iOS version;
• the current app version obtained from an official store;
• a stable internet connection for accounts, the shop, friends and online gameplay;
• JavaScript and a current browser for website functions;
• current system and security updates are recommended for account safety.

4. Accounts

• provide a valid email and information meeting the form requirements;
• protect your password and do not share the account;
• do not use multiple accounts to evade enforcement or manipulate gameplay;
• report suspected account compromise promptly;
• usernames, display names and other player-visible content must follow the Community Guidelines.

5. License

You receive a limited, non-exclusive, non-transferable and revocable license to use the game personally and non-commercially under these Terms.

You may not copy, resell, modify, decompile, bypass security or use the game or its assets outside the scope permitted by law and these Terms.

6. Gameplay and AI opponents

Voltborn includes local, training and online modes, including friendly and ranked matches. Mode rules, rewards and effects on statistics are presented in the game.

If no player is found for a friendly match, the game may offer an AI-controlled opponent identified as AI. Ranked matchmaking does not replace a player with an AI opponent.

7. Fair play

• do not use cheats, bots, macros, automation, modified clients or tools that interfere with the game;
• do not exploit bugs, fix matches or manipulate ranks or the in-game economy;
• do not disrupt servers, intercept traffic or attempt to access another account;
• do not spam invitations, reports or network requests;
• report serious defects instead of exploiting them for an advantage.

8. Volts and virtual items

Volts, characters, skins, avatars, music and other items are digital access rights operating only in Voltborn. They are not money or cryptocurrency, cannot be redeemed for cash and may not be sold outside official game features.

Volts purchased with real money do not expire while the account exists. Freely earned Volts may be affected by economy changes but will not be removed arbitrarily without a basis in these Terms, an error correction or enforcement action.

Cosmetic items provide no paid competitive advantage. Voltborn currently offers no paid randomized loot boxes.

9. Purchases

Digital purchases in the app use Google Play Billing or Apple In-App Purchase only. Price and currency appear in the store payment sheet before confirmation.

Granting a product may require sending the transaction identifier or token to our server for verification. Never share sign-in details or full payment card details.

Where a payment is reversed, refunded, fraudulent, duplicated or granted in error, we may reverse the related Volts or item while respecting mandatory consumer rights.

10. Withdrawal, refunds and conformity

Digital content is supplied immediately after purchase confirmation. Where required by law, supply before the withdrawal period ends begins after express consent and acknowledgment of the legal consequences of beginning supply.

Payment refund requests should follow the Google Play or App Store process applicable to the transaction. You may also contact us, particularly where a product was not granted or the digital service does not conform to the contract.

These Terms do not exclude statutory rights to a remedy, conformity, price reduction, withdrawal or any other right that cannot be waived by contract.

11. Advertising

The game may show interstitial ads between matches and optional rewarded ads. Ads are not shown during active combat.

The Remove Ads purchase removes forced ads associated with the account on supported platforms. Optional rewarded ads may remain available. The Privacy Policy explains advertising data processing.

12. Updates and availability

We may update balance, content, features and technical requirements where needed for development, security, legal compliance or fair competition. Updates do not remove mandatory consumer rights concerning conformity of digital services.

The service may be temporarily unavailable due to maintenance, incidents, updates or events beyond our reasonable control. We do not promise uninterrupted availability but take reasonable steps to restore the service and protect data.

13. Enforcement and appeals

Violations may result in a warning, removal of an inappropriate name, invalidation of a result, feature restriction, temporary suspension or permanent account closure. Enforcement should be proportionate to the nature, impact and recurrence of the violation.

You may appeal at support@voltborn.eu with your player code and reasons. Never send your password.

14. Deletion and inactive accounts

Delete an account in game settings or follow voltborn.eu/en/delete-account. Deletion is permanent, ends the license and removes progression, Volts and items without transfer to another account, subject to mandatory refund obligations.

An account inactive for 3 years may be scheduled for deletion. We will send a warning to the account email and allow at least 30 days to sign in. Signing in cancels scheduled deletion.

15. Complaints

Send complaints to support@voltborn.eu. Include the account email, player code, issue description, date and, for a purchase, the transaction identifier. Never send a password or card details.

We respond to consumer complaints without undue delay and no later than 14 days unless mandatory law provides another period.

16. Liability

We are responsible as required by applicable law, including for conformity of paid digital content and services. We are not responsible for issues caused solely by an incompatible device, unauthorized app modification or circumstances attributable to the user where properly established.

Nothing in these Terms excludes consumer rights or liability that cannot legally be excluded.

17. Changes to the Terms

We may change these Terms for valid reasons such as changes to law, store requirements, security, features or the service model. Material changes affecting user rights will be announced in advance in the game or by email.

Where renewed acceptance is required, continued account use will require it. A user who rejects a change may stop using the service and delete the account.

18. Governing law and disputes

Polish law applies without depriving consumers of mandatory protection under the law of their habitual residence. Court jurisdiction is determined by applicable law.

We do not commit in advance to a particular alternative dispute resolution procedure. If a consumer complaint is rejected, our response will state whether we agree to appropriate ADR. Polish ADR information is available at polubowne.uokik.gov.pl.